Terms and conditions

Silverlake 30 Day Trade Account

Silverlake 30 Day Account

To register for a Silverlake trade account please email us (parts@silverlake.co.uk) for the application forms and return them to us where your account application will be reviewed.

We will contact you within 7 days of receiving the application to confirm your account has been activated and your temporary credit limit.

If you have any questions or queries regarding your application please do not hesitate to contact our  team.

Silverlake 30 Day Account – Terms and conditions (Trade Only)

  1. 1. Credit limits will be set as standard by Silverlake at £500, unless agreed otherwise. Your account will be reviewed every three months to see if the credit limit is correct

  2. 2. An account must have a minimum spend limit of £250 pcm, account holders that do not meet this may have their account suspended or closed.

  3. 3. All accounts are standard 30 days only

  4. 4. Payments for accounts must be received within 30 days of the monthly statement being issued. Account holder statements will be sent out at the end of each month, either by email or post. If you do not receive your statement within the first 14 days of the following month please contact out accounts department on 01489782537.

  5. 5. All payments must be with Silverlake and be cleared funds by the end of the following month. If paying by cheque please make sure it is with out accounts department in time to be banked and cleared for the end of the month or your account maybe put on hold until the payment clears.

  6. 6. Accounts that are not paid within the 30 days will be put on hold until the account is cleared. An admin fee of £25 will be added to the account every 7 days the account is over the 30 day period.

  7. 7. Accounts that reach their credit limit will be reviewed by the parts manager. It is at the parts managers’ sole discretion if the order is processed or a payment is needed to release any part(s) ordered

  8. 8. Payments Types – Silverlake accept payment via cash, cheque, credit / debit card or bacs. Our Bank details are:

    Lloyds, Account Name: Silverlake, Sort Code: 30 – 90 – 85, Account Number: 01108402

  9. 9. Silverlake holds the right to change the terms and conditions for account holders at any time. Any changes to these terms and conditions will be sent out in writing or by email.

30 Day Account – Returns

All account holders must contact Silverlake if they have a part that they want to return. Silverlake will then issue you with a returns form via email, fax, or post that will need to be filled in and sent back to us, either by email (returns@silverlake.co.uk) or by post. If we are arranging for an out sourced courier, such as TNT, Yodel etc to collect your part(s) please put a copy of the returns form in with the part. If we are collecting on a Silverlake vehicle then please give a copy to the collections/delivery driver. You will then be given a confirmation slip by the driver to say that we have collected the part, please keep this for your records.

 

For full parts terms and conditions visit – www.silverlake.co.uk/terms-and-conditions/parts/