Terms and conditions

Silverlake Automotive Recycling – Terms and conditions

New and Used Parts Terms and Conditions

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Our terms and conditions

Supply of Parts Terms and Conditions

www.silverlake.co.uk

1. These terms and conditions form the entire agreement between Silverlake Garage and the Customer. Any other terms or conditions are excluded to the maximum extent permitted by law. This does not affect a consumer’s statutory rights. If any part of this Agreement is held unlawful or unenforceable that part shall be struck out without it affecting the remainder of the Agreement.

2. By placing an order with us, you warrant that:

2.1.1 You are legally capable of entering into binding contracts;
2.2.2.1 you are either a Consumer (not a business, trade, profession or acting in the capacity of a director, sole trader or partner) and you are at least 18 years old;
2.2.2.2 or acting in the course of a business, trade or profession and all rights are excluded to the fullest extent permitted by law, excluded from the Contract.
2.2.3 the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading.
2.2.4 You acknowledge that clause 5 does not apply unless you are purchasing Goods and/or Services by mail order or from our website as a consumer (in other words, other than in the course of a business, trade or profession) (“Consumer”);

3. These terms and conditions apply to all sales of Goods provided by us to you.

3.1 If you are purchasing Goods via our website, subject to clause 5, no contract for the supply of Goods, the (“Contract”) will come into existence until we despatch the Goods, send you an email confirming that your Goods have been dispatched.
3.2 If you purchase Goods by any means other than via our website, the Contract will not come into existence until either your order (however given) is accepted by the earliest of our written acknowledgement of order, delivery of the Goods or performance of the Services.
3.3 Each order for Goods by you to us will be deemed to be an offer by you to purchase Goods and/or Services subject to these terms. Each order placed by you to us for Goods and accepted by us will constitute a separate contract.
3.4 You must ensure that the terms of your order and any applicable specification are complete and accurate.
3.5 These terms will be incorporated in the Contract to the exclusion of all other terms and conditions. They supersede all prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract whether written or oral.
3.6 No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.

4. Goods and Services

4.1 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter are intended only to present a general idea of the Goods and Services described in them and the images of the Goods on the website or otherwise are for illustrative purposes only
4.2 We reserve the right to deliver Goods of a modified design provided that any difference does not make the Goods unsuitable for any purpose you have made known to us.
4.3 We cannot guarantee that the appearance and/or colours of Goods shown on the website or otherwise exactly reproduces the appearance and/or colours of the physical Goods themselves. Natural products may show some colour variations against your vehicle colour (whereby such colour may have been distorted due to weather conditions).

5 Consumer Rights-Right to Cancel

Clause 5 only applies if you are a Consumer AND purchasing Goods and/or Services from our website. Where you use purchase Goods in our shop, your purchase will take place in the shop and this clause 5 shall not apply.

5.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the Contract (subject to clause 5.8 below) for any item bought on the Website for a full refund within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good(s).
5.2 To exercise the right to cancel email customer services or write to us to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.3 If you cancel the Contract under this clause 5, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
5.4 We will make the reimbursement without undue delay, and not later than –
5.4.1 14 days after the day we receive back from you any Goods supplied, or
5.4.2 (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
5.4.3 if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel the Contract.
5.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
5.6 You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.
5.7 If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection. We charge a flat fee of £25 for collection

6 No one other than the parties, shall be entitled to benefit from the Agreement pursuant to the Contracts (Rights of Third Parties) Act 1999.

7 The Customer must take and pay for the goods within 7 days of being notified that they are available. If the Customer fails to do so then Silverlake Garage will be entitled to keep the deposit, and recover damages for all resulting loss (including loss of profit), costs (including labour and materials at usual retail rate), charges and expenses.

8 Silverlake Garage will retain ownership of the goods until they have been paid for in full. Responsibility for looking after the goods becomes the customer’s responsibility on delivery or payment, whichever is the sooner.

9 Delivery

9.1 No claim for any damages in transit, shortage of delivery or loss of goods will be entertained unless a notice in writing is given to Silverlake Garage within two days of receipt of the goods
9.2 Any estimated date quoted for delivery of the goods is only approximate. Silverlake Garage shall not be liable for delay or failure in delivery of the goods which is beyond its control.
9.3 If Silverlake Garage fails to deliver the goods within 30 days of the estimated date of delivery stated in this contract the Customer may by notice in writing to, Silverlake Garage require delivery of the goods within 7 days of receipt of such notice. If the goods are not delivered to the Customer within the 7 days, the contract shall be cancelled. If the contract is cancelled any deposit paid shall be returned and s Silverlake Garage hall be under no further liability.

10 The goods supplied will comply with the description or model designation assigned by the manufacturer. Silverlake Garage cannot be held liable for changes to the detailed specification made by the manufacturer.

11 Unless otherwise affected by the terms of the Consumer Credit Act, any part payments paid to the Company for the purchase of parts or upgrades/conversions are not refundable unless an agreement is made in writing at the time of placing the order.

12 Silverlake Garage shall be under no obligation to give credit for goods correctly supplied and or specifically ordered by the customer, Silverlake Garage reserves the right to levy a 20% handling charge on any goods returned for credit. No credit will be given in respect of delivery, postage or transit charges.

12.1 Unused or incorrectly ordered goods must be returned within a 28 day period, of date of reciept, and will be subject to a 20% levy handling charge.

13 Customers are advised that any upgrade or modification applied to a vehicle may change its original characteristics and may result in increased fuel consumption, firmer ride or higher levels of sound etc. Any performance increases are not absolute but depend on the vehicle to which the conversion is fitted. Please note upgrades or conversions may breach the manufacturers’ warranties. A signed order form and part payment may be required for performance upgrades, conversion and modification work. Customers are advised to inform their insurance companies of any changes.

14 Force Majeure

14.1 We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors outside our control

15 Limitation of Liability

15.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
15.1.1 any breach of these terms; and
15.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
15.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
15.3 Nothing in these terms excludes or limits our liability:
15.3.1 for death or personal injury caused by our negligence;
15.3.2 under section 2(3) of the Consumer Protection Act 1987;
15.3.3 for fraud or for fraudulent misrepresentation; or
15.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
15.4 Subject to clause 15.3, we will not be liable to you for:
15.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
15.4.2 loss of profit;
15.4.3 loss of business;
15.4.4 loss of income or revenue;
15.4.5 loss or corruption of or damage to data;
15.4.6 waste of management or office time; or
15.4.7 depletion of goodwill.
15.5 Subject to clause 15.3, our total liability to you under or connected with these terms will not exceed 100(one hundred per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.

16 Unloading Goods

16.1 It is your responsibility to provide the means for unloading Goods on delivery unless agreed by us in writing otherwise. We will inform you in advance if any special means will be required to unload the Goods at your premises

17 Performance Goods

17.1 Performance goods are supplied for specialist use and usually alter the vehicle from manufacturers’ specification. They can be subject to extreme use when compared to the usual goods that we supply (“Performance Goods”). The life expectancy and durability of Performance Goods can differ to standard goods depending on the item, and therefore you should note that a claim for failure or wear of the Performance Goods shall not be entertained by us. Any warranty claims sought in relation to Performance Goods shall be strictly subject to the manufacturers’ warranty terms for such items. It is also important that you know if an item falls into the category of Performance goods, for example uprated exhausts/suspension/air filters/performance brake parts. If you are unsure it is your responsibility to seek advice.

17.2 No liability shall be accepted by us where you attempt to modify or install Performance Goods where it is known or ought reasonably to be known by you that the Performance Goods have been incorrectly supplied or otherwise not in accordance with your order. Further, due to the stress that is placed on connected parts to which the Performance Goods are supplied, we strongly recommend that specialist advice from our experts is sought prior to purchase to ensure the Performance Goods are satisfactory for your vehicle. It is also recommended that you gain advice from a specialist garage to ensure the item purchased is suitable for your vehicle or planned use.

17.3 In the event that you purchase any Performance Goods, you must ensure that you are aware of the following:

17.3.1 Performance Goods and any modifications to your vehicle may render your motor vehicle insurance to be invalid, and may also invalidate any vehicle warranty cover you may have. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies;

17.3.2 some Performance Goods are designed solely for track and race use, and it is your responsibility to ensure any alterations made to your vehicle are compliant and in accordance with legal and regulatory requirements in the UK or the country in which you use such vehicle;

17.3.3 Performance Goods and any modifications to your vehicle may adjust the emission output of your vehicle, and it is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in the UK or the country in which you use such vehicle; and

17.3.4 It is your responsibility to ensure that any Performance Goods applied to vehicles or any modified vehicles on public roads are legal, safe and compliant with UK regulatory requirements for use on public roads.

18 Warranty

18.1 Subject to clause 17.1, each of the Goods are supplied with the benefit of a warranty given by the Goods’ manufacturers (details of which will be provided to you with the Goods or otherwise on request (“the Warranty”)) provided that you comply with the conditions set out in clause 15.2 as well as any provided with the Warranty (“Warranty Conditions”).

18.2 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you can (subject to clause 15.2.2) opt to use one of the following two options:
18.2.1 Notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers’ opinion and further subject to clause 20.5 and 20.6, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer’s opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement; or
18.2.2 Goods can be exchanged for the Goods purchased and only a like for like exchange will be accepted) and we shall waive our right to have the Goods previously purchased by you and returned for exchange.

18.3 Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.

18.4 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.

18.5 The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

19 USED PARTS WARRANTY 90 DAYS / UNLESS OTHER WISE STATED

19.1 Warranty excludes, oil seals, Cam & Fan Belts, Water Pumps, Clutches and other service parts

19.2 Parts must be returned in the same condition as purchased.

19.3 Faulty parts will be replaced. If no replacement is available a refund will be given.

19.4 The purchaser will meet any extra labour costs etc. incurred in refitting.

19.5 All parts paid for MUST be collected within 8 working days.

19.6 Only mechanical and electrical parts will be accepted for return. All parts correctly supplied & returned are subject to a 20% restocking charge

20 Engine and Gearbox Warranty – International Suppliers of Engines and Gearboxes

20.1 Engine and gearbox specialist this warranty is void if new cam belts are not fitted before running the engine

20.2 These conditions replace and supersede all previous issues.

20.3 These conditions shall apply to all contracts for the sale of goods by Silverlake Garage (Motor Salvage) Ltd to the buyer to the exclusion of all other terms and conditions, including any terms or conditions which the buyer may purport to apply under any purchase order conformation or similar documents.

20.4 All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these conditions.

20.5 Acceptance of delivery of the goods shall be deemed conclusive evidence of the Buyer’s acceptance of these conditions.

20.6 Cam belts must be changed before fitting of the unit.

20.7 Thermostat and temperature sensor(s) must be changed.

20.8 O/E specification filters must be used; engine must be flushed.

20.9 This warranty covers the block, cylinder head and their associated parts only.

20.10 It does not apply to ancillary items attached i.e. manifolds, sump, water pump, diesel injection pump, injection system, turbo, distributor, gaskets, oil and water seals, sensors, pulleys, drains and sprockets.

20.11 Most vehicles and parts of vehicles sold from this establishment are auto salvage, are second-hand and sold as such. Whilst we wish to give good value to our customers we cannot guarantee each part to be absolutely perfect and this is reflected in our prices when they are compared to brand new items.

20.12 We will always try to supply the exact part that our customers require. Due to variations in make, model, design and years of manufacture, we cannot give any guarantee that the parts are correct for the purposed required. Sales are made on the strict understanding that the customer is responsible for making sure the parts bought are correct for the purpose required. Incorrectly ordered parts shall be subject to a 20% handling charge. In the event that the part purchased is not correct for the particular vehicle we will attempt to replace the part with the correct one if notified with 72 hours.

20.13 Any part which is found to be faulty or unserviceable (unless the fault was declared on purchase) will be repaired, exchanged, or money refunded, according to circumstances. If notification is made with 90 days of purchase, unless the part was sold under terms evidence in writing and assuming the parts has not been subject to misuse, alterations or substitution.

20.14 If after the sale or supply of an engine unit from this company (Silverlake Garage (Motor Salvage) Ltd) a fault develops. Then this company reserve the right to conduct a mechanical investigation examination – the purpose of which is to safeguard both Silverlake Garage (Motor Salvage) Ltd and the customer/purchaser and to identify any subsequent liability.

20.15 If the item sold is found to be defective as a direct result of workmanship or substandard parts etc. Silverlake Garage (Motor Salvage) Ltd will rectify the matter in accordance with the terms of our warranty. Consequently, Silverlake Garage (Motor Salvage) Ltd reserves the right to undertake the initial inspection, thereafter if a dispute arises – or may arise – then this company – and subsequently our engineer or representative is prevented from such an examination, then the warranty issued by Silverlake Garage (Motor Salvage) Ltd may be prejudiced.

20.16 Delivery of the goods shall be made to the buyer’s nominated address. The buyer shall make all arrangements to take delivery of the goods whenever they are tendered for delivery. Although every effort is made to ensure goods arrive at scheduled times, no responsibility can be accepted where any such delay occurs.

20.17 Any variations of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Silverlake Garage (Motor Salvage) Ltd. This warranty is non-transferable.

20.18 All engines are supplied on an exchange basis, please ensure that the unit is ready for collection within fourteen days of sale or a surcharge may be applied. If an alternative arrangement has been agreed, please ring Silverlake Garage (Motor Salvage) Ltd to confirm the agreement.

20.19 This must be fully completed and returned by registered post to Silverlake Garage (Motors Salvage) Ltd within seven workings days and prior to fitting. Failure to do so will invalidate your warranty

Engine Type
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Mileage of vehicle
Customer Ref
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